Terms of service
Last updated 27 September 2026
Agreement
These terms govern services provided by Quiet Mountain Consulting PTE. LTD., Vision Exchange, 2 Venture Drive, #19-018, Singapore 608526 ("Quiet Mountain", "we", "us") to you ("Client"). By ordering services, paying an invoice or using our services you agree to them. A signed proposal or statement of work takes priority where it differs.
Services
We provide consulting, design, software development, automation and related services as described in your proposal, performed with reasonable skill and care.
Local business plans
Our local business plans — Website ($89/month), Growth ($399/month) and Full service retainer ($1,500/month) — include the services listed for each on our pricing page. They are billed monthly in advance, run month-to-month with no setup fees, and can be upgraded or downgraded from the next billing date. Cancelling takes effect at the end of the month you have paid for. A 12-month prepay is charged at the price of 10 months and is not refundable except under the guarantees below. Pass-through costs (ad spend, phone, text and AI-call minutes, third-party software) are billed at cost. The website we build is yours to keep after 12 paid months (a prepaid year counts). If your website is not live within 7 days of your approval, your first month is free; Full service carries a 60-day money-back guarantee (pass-through costs excluded). Plans for 25+ staff or multiple locations may be agreed in a separate order form.
Fees and billing
Retainers are billed monthly in advance. Fixed-price projects are billed 50% upfront and 50% on delivery unless your proposal says otherwise. Third-party costs (cloud, AI usage, software licences) are billed at cost.
Your content and accounts
You own your data, content and the accounts we set up for you. Deliverables built for you are yours on payment. We may reuse general know-how and non-client-specific components.
Confidentiality
We keep your confidential information confidential and use it only to deliver the services.
Automated output
Automated systems can make mistakes. We test and review our work, but you remain responsible for decisions made using their outputs.
Third-party services
Our work may rely on third-party platforms whose terms apply to their services; we're not responsible for their outages or changes.
Limitation of liability
To the extent the law allows, we're not liable for indirect or consequential losses, and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.
Governing law
These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction.